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Coffee Machine Servicing and Maintenance
Slow, noisy, or coffee that no longer tastes right? Often your machine just needs a proper service. We clear out the limescale and old coffee oils, check and test everything, and hand it back with a written report.
- Brewing unit cleaned
- Limescale checked
- Pump and pressure tested
- Test coffee made
- 20 yearsservicing and repairing coffee machines
- 3-month warrantyon every repair we carry out
- Genuine partsfrom the manufacturer
- Open 24/7call, WhatsApp or book online
Is Your Machine Asking for a Service?
Coffee machines rarely stop without warning. If you notice any of these, book a service before a small problem becomes a repair.
- Coffee tastes bitter or burnt
- Coffee comes out slowly, or not hot enough
- The machine is louder than it used to be
- The descale or warning light keeps coming on
- Milk froth is weak or the steam wand drips
- It has not been serviced for a long time
Coffee that tastes right again
Limescale and old coffee oils change the taste and temperature of every cup. A service clears them out.
Fewer breakdowns
Regular servicing helps prevent faults, improves performance and extends the life of your machine.
Problems caught early
We check the seals, hoses, pump and pressure, and tell you about worn parts before they fail.
Clear Prices, Agreed Before We Start
The price depends on your machine, so we confirm your exact price before any work begins. You only pay for what you approved.
Home machine service
FromR1 850
Exact price confirmed before we start
For home machines such as De’Longhi, Breville, Jura, Saeco, Philips, Gaggia and Nespresso.
- 16-step clean, check and test, inside and out
- Limescale removed when your machine needs it
- Grinder and milk system cleaned where fitted
- Tested with a real coffee before it comes back
- Written service report with our recommendations
Business machine service
FromR2 600
Exact price confirmed before we start
For café, restaurant, hotel and office machines, including traditional espresso machines and commercial bean-to-cup systems.
- 22-step clean, check and test
- Pump, pressure, boiler and heating tested
- Group heads cleaned and backflushed
- Test shots pulled and grinder settings checked
- Service report with your next service date
Machine not working?
Call-out and assessmentR499
Start here. A technician finds the fault and gives you a quote before any work starts.
- The R499 comes off your repair when you approve the quote
- If a repair is not worth the machine’s value, we will say so
- Repairs carry a 3-month warranty
- Usual turnaround: three days
No surprises. A service is maintenance, not a repair. If we find a faulty pump, boiler, grinder, heating element, control board, seal or other part, we tell you, quote for it separately and wait for your go-ahead. Nothing is done without your approval.
Kwame Olympio★★★★★
Coffee machine repairs are very professional and excellent on their job. Very good pricing 👍 …
- Inspection and operational test
- Coffee-contact parts cleaned
- Water system and leak check
- Final performance test
- Written service report
Descaling as required. Pump and pressure checked where applicable. Grinder and milk system where fitted.
What We Do During a Service
Not a quick wipe. Every service follows a written checklist, 16 steps for home machines and 22 for business machines, and the manufacturer’s instructions for your machine.
Inspect and testSteps 1 to 5
- Initial inspectionCheck the machine’s overall condition, cleanliness, cables, plugs and visible damage.
- Operational testSwitch on the machine and check its current performance, warning lights and error messages.
- Descaling assessmentCheck for limescale buildup and determine whether descaling is required.
- Water system inspectionInspect the water tank, filters, hoses, valves and visible connections.
- Pump and pressure checkAssess water delivery, pump operation and brewing pressure where applicable.
CleanSteps 6 to 12
- Brewing unit cleaningClean the brew group, infuser and associated components according to the manufacturer’s instructions.
- Grinder inspectionFor machines with built-in grinders, inspect the grinder, remove accessible coffee residue and check grinding performance.
- Coffee outlet cleaningClean the dispensing spouts and remove coffee residue and blockages.
- Milk system cleaningClean the milk frother, steam wand, milk pipes and other milk-contact components where fitted.
- Seal and gasket inspectionCheck accessible seals, O-rings and gaskets for wear or leakage.
- Drainage system cleaningClean the drip tray, waste container and accessible drainage areas.
- Internal cleaningRemove accessible coffee grounds, oils and dust as appropriate for the machine design.
Check and adjustSteps 13 and 14
- Component inspectionCheck accessible electrical and mechanical components for signs of wear, overheating or leakage.
- Reassembly and calibrationReassemble the machine and carry out any manufacturer-specified adjustments.
Test and reportSteps 15 and 16
- Final performance testPrepare a test coffee and check brewing, temperature, water flow, grinder operation and milk functions where applicable.
- Service reportRecord the work completed, parts requiring attention and recommendations for future maintenance.
AssessSteps 1 to 5
- Service history reviewReview previous repairs, maintenance records and reported operational problems.
- Initial operational assessmentTest the machine and record any existing faults, error codes or performance issues.
- External inspectionInspect the casing, controls, portafilters, group handles, steam wands and visible connections.
- Water supply inspectionCheck the water supply, inlet hoses, filters, treatment system and visible leaks.
- Water filtration assessmentCheck filter condition and service requirements based on the filtration system and water quality.
Pressure and heatSteps 6 and 7
- Pump and pressure testingCheck pump operation and brewing pressure against the manufacturer’s specifications.
- Boiler and heating system inspectionAssess heating performance, temperature stability and boiler operation where applicable.
CleanSteps 8 to 14
- Group head cleaningClean group heads, shower screens, dispersion components and accessible coffee residue.
- BackflushingBackflush compatible machines using the correct procedure and cleaning products, following manufacturer guidance.
- Portafilter and basket cleaningRemove coffee oils and residue from baskets, spouts and portafilters.
- Steam wand servicingClean steam tips and check steam delivery, milk residue buildup and valve operation.
- Hot water system checkInspect hot water dispensing, flow and temperature where applicable.
- Grinder inspectionCheck grind consistency, burr condition, dosing performance and adjustment settings where fitted or included in the service.
- Drainage inspectionClean drip trays and inspect waste outlets, drain hoses and connections.
InspectSteps 15 to 18
- Leak inspectionCheck accessible hoses, fittings, valves, seals and connections for leaks.
- Electrical and mechanical inspectionInspect accessible components, wiring, switches, contactors and safety devices as appropriate.
- Commercial bean-to-cup cleaningFor automatic machines, clean the brewing unit, grinder, milk circuit and waste systems according to the manufacturer’s service procedure.
- Preventative maintenanceIdentify worn parts and maintenance items that may require replacement to maintain reliable operation.
Test and reportSteps 19 to 22
- Reassembly and adjustmentReassemble the machine and verify settings against manufacturer specifications.
- Final operational testingTest each group head or relevant dispensing function, water flow, temperature, pressure and milk-steaming performance where applicable.
- Coffee quality checkPrepare test shots or drinks and assess extraction consistency and grinder settings where relevant.
- Service report and recommendationsDocument completed work, test results, replaced parts, outstanding faults and the recommended next service interval.
Coffee machine descaling
Limescale builds up inside every coffee machine from the minerals in tap water. Left alone, it narrows the water path and makes the machine work harder.
At every service we check for limescale and descale the machine when it needs it, following the manufacturer’s instructions for that machine.
Coffee machine installation
We install coffee machines for homes, offices, cafés, restaurants and hotels.
Tell us which machine you have and where it is going, and we will quote for the installation.
Grinder servicing
Where a grinder is fitted, it is inspected and cleaned as part of the service.
On business machines we check grind consistency, burr condition, dosing performance and adjustment settings.
Service Contracts for Businesses
When coffee is part of your business, a machine standing still costs you money. With a service contract we service your machines on an agreed schedule, so problems are found before they stop you serving coffee.
- Scheduled services that follow our 22-step business checklist
- A written service report after every visit, with the recommended next service date
- Worn parts identified early and quoted before any work is done
- One team for servicing, repairs and call-outs, open 24/7
Ask for a Contract QuoteWhatsApp Us
Service for restaurantsOffice machine serviceCommercial repairs
On-Site in Gauteng, Courier for the Rest of South Africa
How we reach you depends on where you are.
In Gauteng, we come to you
A technician comes to your home or business anywhere in Gauteng, usually within 30 to 45 minutes.
- If the machine needs to come to our workshop, we collect it from your door for R200
- Usual turnaround: three days
- You can also drop your machine at our workshop in Randburg until 7pm
Outside Gauteng, send it by courier
We do not send technicians outside Gauteng. Your machine comes to our workshop by courier, we service it and courier it back to you.
- For customers in Cape Town, Durban, Polokwane and elsewhere in South Africa
- Anything beyond the service is quoted before work starts
- Call or WhatsApp us and we will explain the courier arrangement for your town
How It Works
Tell us your machine
Call, WhatsApp or fill in the form with the brand and model. We confirm your price and book a time.
We service your machine
At your home or business in Gauteng, or at our workshop in Randburg.
You approve any extras first
If a part needs replacing, you get a quote before any work is done. No hidden fees.
Tested and handed back
We make a test coffee and give you a service report with our recommendations.
Brands we service: De’Longhi, Breville, Jura, Saeco, Philips, Gaggia, Nespresso, Siemens, Bosch, Krups, La Marzocco, Rancilio, Faema, Wega and more. See all brands
Rafiy Saleh★★★★★
They are super professional. All the way from Tanzania, i brought by Philips Espresso machine for repair to them. They did it! Tested to brew coffee from my machine with them - all perfect. I highly recommend them. I found out they also sell refurbished coffee machines at reasonable price. Thanks guys.
Nicolaas Nel★★★★★
Took my old Philips 1200 in for a repair. They sorted it and it is working as good as new. Very friendly staff as well, great experience! Thanks!
Coffee Machine Servicing Questions
Cannot find your answer? Call 010 065 1995 or see our frequently asked questions.
How much does a coffee machine service cost?
A home machine service starts from R1 850 and a business machine service from R2 600. We confirm your exact price before we start, and parts or repairs are only done after you approve a quote.
Why does the price depend on the machine?
Machines differ. A small home machine takes less work than a large bean-to-cup machine or a multi-group commercial machine. Send us the brand and model and we will give you your exact price before you book.
What is the difference between a service and a repair?
A service is preventative maintenance: cleaning, inspecting, testing and adjusting a machine that works. A repair fixes a fault, such as a faulty pump, boiler, grinder, heating element or control board. If we find a fault during a service, we quote for the repair separately.
Is descaling included in the service?
Yes, when the machine needs it. We check for limescale at every service and descale the machine as required, following the manufacturer’s instructions.
How often should a coffee machine be serviced?
It depends on how much the machine is used and on your water. Every service ends with a service report that tells you when we recommend the next one.
Do you service machines outside Gauteng?
Yes, by courier. Our technicians travel within Gauteng only. Customers in Cape Town, Durban, Polokwane and elsewhere in South Africa send the machine to our workshop and we courier it back.
My machine is not working. Should I book a service or a repair?
Book a repair. The call-out and assessment fee is R499, and it is deducted from the repair when you approve the quote. If a repair is not worth the machine’s value, we will say so rather than quote it. See our repair costs.
Do you offer service contracts for businesses?
Yes. We service café, restaurant, hotel and office machines on an agreed schedule. Call 010 065 1995 or send us a message for a quote.
Book a Service or Get Your Price
Tell us the brand and model of your machine. We will confirm your price and a time that suits you. Our team gets in touch within 24 hours.
- Call us010 065 1995
- WhatsApp073 375 6375
- Workshop, drop-offs until 7pm34 Kokkewiet Rd, Randpark Ridge, Randburg, 1963
Send us a message
We reply within 24 hours.